Turn customer feedback into action from surveys that add valuable input to your CRM customer profile.
In a competitive market, customer insight gives you an edge. CRM integrated surveys provide a simple, automated way to collect feedback and store it directly in GoldMine. Instead of managing separate tools, you get a unified solution where each response improves your understanding of your customer journey or level of satisfaction.
Survey results can automatically trigger messages to customers or alerts to your staff. This ensures nothing falls through the cracks.
Whether it's maintaining your ISO compliance or measuring customer satisfaction, survey information stored in GoldMine can help your company:
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View feedback alongside purchase history
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Trigger follow-up actions automatically
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Personalize future interactions based on customer responses
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Identify trends and satisfaction levels in real time
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Identify cross-sell and upsell opportunities
We offer an assortment of surveys, fully branded to your company that can be incorporated directly into your web site. Pricing is competitive with many survey tools such as Survey Monkey™. Responses are tracked, in real time, directly to GoldMine.
Click here to inquire and we will reach out to you to discuss your needs.
Reach Us By Phone At (847) 291-7320 x. 102
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